Purpose of the Role - To forge and maintain customer relationships that drive and maintain footfall, online traffic, brand awareness and revenue for the business.
Main Duties & Responsibilities
Sales
Customer service – offer product advice and bra fitting to customers of The Pantry Underwear and Bridalwear. Bra fitting in specialist sectors including bridal, maternity, and post-surgery.
Virtual bra fitting – conduct virtual fittings in line with the brand tone of voice and utilising learned technical and product knowledge.
Customer relationship management – encourage repeat business including VIP status, loyalty engagement and advocacy, up sell incentives as well as sales development pathways e.g. from pregnancy to through to post-nursing / maternity ( includes digital communications training, using Klaviyo ).
On site & off site events support – in collaboration with marketing, the Sales Associates will support organisation of on site and off site customer events, involving liaising with external partners, budgeting and procurement and agenda management as well as promotion.
Visual merchandising – ensure that products are always displayed to their best advantage in stores ( & with input to online also ) and that displays are re-stocked regularly, as well as aesthetically maintained e.g. pricing, sizing, back up stock.
Product range development – provide customer feedback to management
Inventory management – administration of EPOS and website back office as appropriate. Maintain good awareness of stock outages and size availability across styles, as well as movement of stock between sites. New technology to be deployed in 2024 to enhance the customer experience between online and stores, with view to growing network in future.
Site maintenance - ensure that the workplace is kept clean and tidy, with regular responsibilities via the cleaning rota.
We're looking for someone who:
Is Positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra.
Has the Ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained.
Thrives in a detail orientated and customer centric environment with the ability to complete tasks / projects, often multiple at any one time.
Is Flexible and adaptable to changing priorities.
Experience with Microsoft Excel, Shopify, EPOS systems and Adobe Creative Suite also helpful.
Recruitment specifics
Recruitment specifics
This is a permanent position as we do not hire temporary staff outside of freelancers.
During the C-19 pandemic we maintained our full team and upskilled / repurposed individuals in response to this challenging period. Our main objective from a recruitment perspective is to forge careers for those who choose to join us.
We’re looking for someone who’s able to join us as soon as possible based in our Islington Square store with the likelihood of travel to sites elsewhere occasionally which will be funded by the company.
Employees are entitled to company pension and paid holiday.
The hours are 24-38 hours per week ( 3-5 days ) and this will include weekend days.
Salary is dependent on experience in relation to this specific role.
How to apply:
Applications should consist of a CV and cover letter, stating why you feel you'd suit the role and why you want to work for The Pantry Underwear specifically.
Please email the above to eloise@thepantryunderwear.com with the job title as the subject.