Shipping and Handling

Payment

We accept Visa, Paypal, Mastercard and American Express. Payment will be debited and cleared from your account upon dispatch of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to The Pantry Underwear, we will not be liable for any delay or non-delivery.

Delivery

All UK & International orders are shipped via Royal Mail ( unless another service is selected or requested - reach out to us for a quote via hello@thepantryunderwear.com ) and are sent via a tracked service. Some will require a signature on receipt, if they cannot be posted through the letter box. 

UK Shipping

Standard Delivery [£2.99] takes 3-5 working days ( plus one day handling ) from the day the order was placed, providing that it was placed before 12pm

Express Delivery [£5.99] takes 1-2 working days* ( plus one day handling ) from the day the order was placed, providing that it was placed before 12pm

International Shipping

We ship to any country around the world. Depending on your location, please allow up to 10 working days ( plus one day handling ) for your delivery, sometimes delivery can take longer. If you require your delivery earlier, please contact us to arrange this and we will accommodate wherever possible: hello@thepantryunderwear.com. 

We use Royal Mail to send our International parcels. After receiving the parcel Royal Mail will use the domestic postal company of the destination country ( eg. Deutsche Post, USPS, Australia Post )

The Pantry Underwear will not cover any customs charges incurred during shipping, and these will be the buyers responsibility. For more information we suggest checking with your local postal service or using an online customs calculator. 

Republic of Ireland

Free standard shipping on orders over £150.

£9.99 standard shipping orders under £150.

Europe

Free standard shipping on orders over £150.

£14.99 standard shipping orders under £150.

US

£14.99 standard shipping orders under £75.

£19.99 standard shipping orders over £75.

Australia

£14.99 on all orders.

Rest Of The World

£19.99  on all orders.

Important Information 

All orders are fully trackable. 

The Pantry Underwear cannot be held responsible for delays due to exceptional circumstances, such as a strikes or adverse weather conditions. In such a scenario we will handle cases on an individual basis and provide relevant updates.