Purpose of the Role - To provide the outstanding level of customer service that the Sales & Operations teams have become renowned for to the existing customer community as well as new visitors to The Pantry Underwear & Bridalwear shops and web store.
The role would suit someone who thrives on forging relationships and interacting in person, rather than from behind a desk. Curating hugely important products and being responsible for ‘supporting’ wearers in more ways than one. Associates should have a genuine interest in working for a multifaceted fashion business.
Main Duties & Responsibilities
Customer service – offer product advice and bra fitting to customers of The Pantry Underwear and Bridalwear. Bra fitting expertise to be learned in specialist sectors including bridal, maternity, and post-surgery and to the ‘house’ style as well as expert bridalwear consultations
Virtual bra fitting - once accomplished in The Pantry’s approach to in-person fitting, training will be provided to master the virtual fitting process which the brand has received national press coverage for
Customer relationship management – take ownership to encourage repeat business including VIP status, loyalty engagement and advocacy / up sell incentives as well as bridalwear pathways, from dress purchase through alterations and signing off
Sales process development – attend sales meetings at flagship store periodically and plan service improvements with colleagues
Partnerships – assist in maintaining strong relations with referral partners e.g. bridal boutiques for specialist underwear and support establishing new relationships
Events – represent the brand / company at in-person events both on site and from time-to-time off site, as well as online events
Operational support – answering phone calls, email queries and assisting with fulfilment of online orders / stock allocation where required
Visual merchandising – ensure that products are always displayed to their best advantage and that the displays are re-stocked regularly, as well as aesthetically maintained e.g. pricing, sizing, angles
Product range development – provide customer feedback to management and support the stocked brand relationships
Inventory management – administration of EPOS and website back office as appropriate. Maintain good awareness of stock outages and size availability across styles, as well as movement of stock between sites
Site maintenance - ensure that the workplace is kept clean and tidy, with regular responsibilities via the cleaning rota
We're looking for someone who:
is Positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra
has the Ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained
Thrives in a detail orientated and customer centric environment with the ability to complete tasks / projects, often multiple at any one time
is Flexible and adaptable to changing priorities
Experience with Microsoft Excel, Shopify, EPOS systems and Adobe Creative Suite also helpful
Recruitment specifics
This is a permanent position as we do not hire temporary staff outside of freelancers. During the C-19 pandemic we maintained our full team and upskilled / repurposed individuals in response to this challenging period. Our main objective from a recruitment perspective is to forge careers for those who choose to join us.
We’re looking for someone who’s able to join us as soon as possible based in our Saffron Walden dual brand store with the likelihood of travel to sites elsewhere occasionally.
The hours are around 14 hours per week and this will include weekend days. Salary is dependent on experience.
Applications should consist of a CV and cover letter, stating why you feel you'd suit the role and why you want to work for The Pantry Underwear specifically. Send to eloise@thepantryunderwear.com.