Purpose of the Role - To forge and maintain key relationships that drive increased footfall, online traffic, brand awareness and revenue for the business. Including but not limited to VIP and specialist customers of both The Pantry Underwear & Bridalwear brands
Main Duties & Responsibilities
Sales
Customer service – offer product advice and bra fitting to customers of The Pantry Underwear and Bridalwear. Bra fitting senior in specialist sectors including bridal, maternity, and post-surgery
Supervise training programme and observe team performance to ensure brand standards are consistently met. The SSA will support the managers in overseeing the sales teams at all locations and will therefore hold some responsibility for recruitment, professional development, and systems improvements
Virtual bra fitting – virtual fittings and training of sales colleagues to offer service with coaching, observation and organised feedback, including back to senior management
New technology to be deployed in 2024 to enhance this service element under the brand the SSA will support the roll out of this project working closely alongside the management team
New technology to be deployed in 2024 to enhance this service element under the brand the SSA will support the roll out of this project working closely alongside the management team
Customer relationship management – take ownership to encourage repeat business including VIP status, loyalty engagement and advocacy, up sell incentives as well as sales development pathways e.g. from pregnancy to through to post-nursing / maternity ( includes digital communications training, using Klaviyo )
On site & off site events coordination – in collaboration with marketing, the SSA will organise on site and off site customer events, involving liaising with external partners, budgeting and procurement and agenda management as well as promotion
Visual merchandising – ensure that products are always displayed to their best advantage in stores ( & with input to online also ) and that displays are re-stocked regularly, as well as aesthetically maintained e.g. pricing, sizing, back up stock
Product range development – provide customer feedback to management and support the stocked brand relationships alongside MD / Buyer
Inventory management – administration of EPOS and website back office as appropriate. Maintain good awareness of stock outages and size availability across styles, as well as movement of stock between sites
Site maintenance - ensure that the workplace is kept clean and tidy, with regular responsibilities via the cleaning rota
Supervisory & training
Sales training - new members of the Sales teams across locations on all aspects of the brand and organisation, with a particular focus on successful execution of the honed company sales techniques to deliver continued retail sales growth
Sales outside of immediate team - new members of the Head Office teams across locations on company sales techniques / approach
Supporting documents - maintenance of training documents ( e.g. workbooks & manuals), ensuring information is kept up-to-date and improvements continuously made
Reporting - to senior management on progress of training for all individuals, including regular updates through initial start period, preparation for probationary review meetings and bi-annual appraisals
Record keeping - oversee the organisation and upkeep of Sales specific records / assets e.g. Fittings Database, Virtual Fittings and Follow Up email drafts ( across brands )
Communications – Ultimate responsibility for internal sales communications incl. Sales Memo ( weekly ), Retail meeting ( weekly with Managing director or General Manager ) ensuring senior management aware of any issues including but not limited to, individual performance, maintenance of stores, stock outages / feedback etc
Partner relationships - supporting MD & BDM on bridalwear and underwear brand relationships, including providing specialist underwear training sessions / briefings to underwear referral partners
We're looking for someone who:
Is Positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra
Has the Ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained
Thrives in a detail orientated and customer centric environment with the ability to complete tasks / projects, often multiple at any one time
Is Flexible and adaptable to changing priorities
Experience with Microsoft Excel, Shopify, EPOS systems and Adobe Creative Suite also helpful
How to apply:
Applications should consist of a CV and cover letter, stating why you feel you'd suit the role and why you want to work for The Pantry Underwear specifically.
Recruitment specifics
This is a permanent position as we do not hire temporary staff outside of freelancers.
During the C-19 pandemic we maintained our full team and upskilled / repurposed individuals in response to this challenging period. Our main objective from a recruitment perspective is to forge careers for those who choose to join us.
We’re looking for someone who’s able to join us as soon as possible based in our Islington Square store with the likelihood of travel to sites elsewhere occasionally which will be funded by the company.
Employees are entitled to company pension and paid holiday.
The hours are 24-38 hours per week ( 3-5 days ) and this will include weekend days.
Salary is dependent on experience in relation to this specific role.
How to apply:
Applications should consist of a CV and cover letter, stating why you feel you'd suit the role and why you want to work for The Pantry Underwear specifically.
Please could you send the above to eloise@thepantryunderwear.com with the job title as the subject line.